These terms and conditions apply to the customers who purchase products from our website. Our shipping policy constitutes of the following:
All the products purchased by our customers will be shipped to the customers provided address within 2-4 business days. Orders will not be delivered during national and public holidays. From dispatch to delivery, the timeline will be subject to environmental and external factors. The products will be shipped within 7-10 working days. During busy hours the timeline may extend or be delayed by a few days. We request all our customers to be patient during emergencies. In case of regular delays, our executives will get in touch with you immediately and ship the consignment as soon as possible.
There will be no additional shipping charges for purchases above $70. Any order placed below the aforementioned amount will be subject to a rate determined at the time of check out. At Online CBD Store, we reserve the right to amend the rates without prior notice to the customers.
Our customers will receive a shipment confirmation email soon after the order is ready for delivery. They can track the product with the help of a tracking ID. As for return shipment charges, we accept products within 30 days, minus the return shipping charges. All products must be returned in their original condition.
Change of Shipping Address
Any changes in an address on the customer’s end, especially after order confirmation will be subject to certain charges and delays.
If your order is eligible for free shipping, it will be shipped via third-party services. It will usually be received within 2-8 business working days after the order is under process. Please note that all these shipping requirements are subject to changes in case of emergencies such as a pandemic.
Order Cancellation and Refund
All orders that have been processed and packed for shipping cannot be cancelled. If you would like to cancel your order, you can do so within 3 hours of order confirmation. You can also change your order within 12 hours of order placement. Beyond this time frame, the order cannot be cancelled or changed. The customer can return the order after it is delivered. Check our refund policy for more details. For any queries about our shipping policy, contact our customer support.