If parts of your order are missing, call us or send us an email with the details of your order and a picture of the items you have received. We will look into the matter and deliver the missing items or refund you as per the situation.
In case you have received wrong items in your order, you can call us or send us an email with your order details and a picture of the items that you have received. After our team looks into the matter, we will try to deliver your correct items immediately or reimburse the costs.
You can cancel your order by email or phone. Make sure to cancel your order before the shipping has been processed. If the product has already been shipped, you can return the order once it is delivered to you.
You can sign up or login to the Online CBD Store account and check whether the order has been placed or not under the ‘orders’ tab. Additionally, you will also receive a confirmation email to your provided email address. If you are having trouble with your order, contact our 24×7 customer support.
Online CBD Store uses an SSL encryption to secure all your debit and credit card information and provides a 100% secure transaction. Our payment gateways are completely secure and all your information is inaccessible to any third party. Learn more about our privacy policy here.
We offer easy online payments through debit or credit cards. You can use your Visa, MasterCard, American Express, Discover, Diners Club International and UCB cards during checkout.
For an easier checkout, sign up at Online CBD Store and save your card details under the ‘payment methods’ tab.
We ship hemp derived CBD products all across the US except Idaho and South Dakota. Shipping of Delta 8 THC products is subject to the laws of individual states. Due to restrictions by the state law, we do not ship Delta 8 THC products to the following states: Alaska, Arkansas, Arizona, Colorado, Delaware, Kentucky, Idaho, Iowa, Montana, Mississippi, Rhode Island, Utah and Vermont.
Make sure to check the laws of your state before placing an order at Online CBD Store.
After order confirmation, it takes 5-7 days to ship an order to your address. You can keep track of your order by logging into your Online CBD Store account or call us for more details.
Online CBD Store only ships within the United States. International shipping isn’t available at the moment.
Yes, Online CBD Store offers free shipping only on orders that amount to more than $70.
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