Refunds are initiated immediately and reflect in your bank account within 48-72 hours. If you have not received the amount, call us and we will look into the issue. If the refund has been initiated from our side, wait for 72 hours. If you still do not receive the amount, you must contact your bank for more details about the transaction.
After you have requested for a return, we will initiate a full refund of the amount (minus shipping charges) in your original form of payment. A 15% restocking fee will be deducted for return of items that have been opened or used. You will also receive a full refund on returns of defected, damaged or missing items. The amount will show up in your account within 48-72 hours or longer depending on your bank services. You can read more about our refund policy here.
You can call us or send us an email to request for a return by stating your reason for return. Make sure that the products are returned to Online CBD Store only.
After submitting a request for return, you must ship the products back to Online CBD Store in order to receive a refund. Learn more about our refund policy here.
You can return your order if you are within the returning window of 3 days after delivery. The products must be UNOPENED in order for the return request to proceed. A 15% restocking fee will be charged on items that have been opened. Return is not applicable on products that are labeled as ‘non-returnable’. Please read the information on the website before requesting a return. Learn more about returns and refunds at Online CBD Store here.
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