*In light of the Coronavirus, we have suspended returns of any merchandise temporarily to protect our employees and customers.
We offer a 100% refund policy
Purchases made on Online CBD Store can be returned within 3 days of delivery for a full refund. Items returned within 3 days of delivery will be refunded immediately to the original payment method. Keep in mind, items must be UNOPENED.
If the item has been opened, a 15% restocking fee will apply to all returns.
When can you apply for a refund?
You may apply for a refund for most items purchased on Online CBD Store that are within the return window, except those that are specifically marked as not returnable on the product detail page. Products are returnable if you have received a damaged or defective product or with a missing accessory or part, or with different pieces from the original description provided on the product detail page.
When can you expect your refund?
Once the refund is initiated, it takes around 3-5 business days to refund the full amount in the original form of payment. Depending on your banking institution, it may take up to 10 business days to process the request.
Terms for returning your Online CBD Store purchase:
- Purchases made on Online CBD Store can be returned via mail
- Purchases made on Online CBD Store should only be returned to Online CBD Store.
- You must have a packing slip or an original receipt to apply for a return
- The item must be unused, and in its original packing with all the original tags attached.